Twist Customer Services
- While you are in the store we will help you to build a working wardrobe and find your personal style
- One free alteration at time of purchase as needed
- We will call you upon request for your favorite things
- If you are on our email list you will receive first choice on new arrivals and sale notifications
- Loyalty program
- Our stylists have the ability to pull full wardrobes as well as, being able to assist friends and family with gift selections
- We have the ability to pull up client history re favourite brands and sizes… and create a personalised wish list
- We can pull favourite brands in the right sizes
- We offer complimentary gift wrapping with purchase thru the holidays, however we require 48 hours turn around
- Gift certificates are also available
Our return policy…
- We offer an exchange or “in store”credit note only within 7 days of purchase. There is no expiry date
- We don’t offer refunds but we get new stuff in all the time so we can always help you find something you will love
- We do not do refunds or credit back to visa m/c debit
Thank you for understanding
OUR POLICY ON ITEMS THAT GO ON “SALE"
- As we value our client relationships we will create an in store credit for 15% of the regular price of the item. If purchased at full price within 10 days of it going on sale and loyalty points were not used or free alterations received..
- This will NOT apply to any boxing day related sales or summer clearance sales.
- If you have purchased an item using any discount, used loyalty points or received free alterations we will not be able to offer any difference in pricing. As a small business who strives to keep our clients happy we hope you can understand. *Also please be aware that we charge for alterations on sale items.