Twist Customer Services

  • While you are in the store we will help you to build a working wardrobe and find your personal style
  • One free alteration on purchases of $200.00 or more. We do offer alterations for a small fee if under.
  • We will call you upon request for your favorite things
  • If you are on our email list you will receive first choice on new arrivals and sale notifications
  • Loyalty program

Gift Services

  • Our stylists have the ability to pull full wardrobes as well as, being able to assist friends and family with gift selections
  • We have the ability to pull up client history re favourite brands and sizes… and create a personalised wish list
  • We can pull favourite brands in the right sizes
  • We offer complimentary gift wrapping with purchase thru the holidays, however we require 48 hours turn around 
  • Gift certificates are also available

Our return policy…

  • We offer an exchange or “in store”credit note only within 7 days of purchase. There is no expiry date
  • We don’t offer refunds but we get new stuff in all the time so we can always help you find something you will love
  • We do not do refunds or credit back to visa m/c debit

    Thank you for understanding 


  • As we value our client relationships we will create an in store credit for 15% of the regular price of the item. If purchased at full price within 10 days of it going on sale and loyalty points were not used or free alterations received..
  • This will NOT apply to any boxing day related sales or summer clearance sales.
  • If you have purchased an item using any discount, used loyalty points or received free alterations we will not be able to offer any difference in pricing. As a small business who strives to keep our clients happy we hope you can understand. *Also please be aware that we charge for alterations on sale items.